Subscription on Android TV

[mikeb]

Hi,

My subscription that I have is no longer being detected by my android TV device and even if I try to resubscribe via the TV nothing happens.

Any help on this please as its so useful having wireguard vpn on an nvidia shield.

Thanks

[admin]

Hello,

this issue should be related to a problem in the Google Play app data.
Please try to open the Android settings, go to Apps section, find the Google Play app and tap on it, tap on "Clear data", confirm and finally reboot the device.

[mikeb]

Hi,

I have that and it doesnt detect the subscription still and when trying to resubscribe it just says "You have already subscribed to this item".

Thanks

[lejen]

Also have similar issue. Anyone have a solution? Clear data Playstore, play service, app itself.. didn't work

[admin]

Did you update the device firmware in the last few days?

@leien
Do you also use a nvidia shield device?

[lejen]

Did you update the device firmware in the last few days?

@leien
Do you also use a nvidia shield device?

I use TCL android tv. Latest firmware. Android 9

[admin]

Are you sure that Google Play and Google services app are installed and enabled?

Have you tried to remove the app and reinstall it from Google Play?

[lejen]

Are you sure that Google Play and Google services app are installed and enabled?

Have you tried to remove the app and reinstall it from Google Play?

Both Google play & service installed (certified). Already try re install,same. Only happen on Android TV, on phone, app can detect subscription.

Subscribe to custom, wireguard feature.

[admin]

Are you sure that Google Play and Google services app are installed and enabled?

Have you tried to remove the app and reinstall it from Google Play?

Both Google play & service installed (certified). Already try re install,same. Only happen on Android TV, on phone, app can detect subscription.

Subscribe to custom, wireguard feature.

In my opinion the problem is related to some updates on the TV device, anyway to be sure I sent you a PM with a link to a old app version.
Please, can you try it and give me a feedback?

[mikeb]

Did you update the device firmware in the last few days?

@leien
Do you also use a nvidia shield device?

No there was no updates as far as I could tell. I also factory reset the device as part of troubleshooting and the issue still persists.